FAQs
About Nefert
Are Nefert accessories suitable for daily wear?
Yes. Nefert accessories are designed for both everyday wear and special occasions, with simple care to maintain their beauty.
What materials are Nefert accessories made of?
We use carefully selected, high-quality materials that combine elegance, durability, and refined finishing.
Will the accessories change color over time?
With proper care, the pieces maintain their color and shine; changes may occur only with frequent exposure to water or perfumes.
Product Care
How can I take care of my Nefert accessories?
Avoid water and perfumes, store items in their original packaging, and clean gently with a soft, dry cloth.
Shipping & Delivery
How long does delivery take?
Orders are delivered within 3 business days from order confirmation via a phone call from our customer service team.
Can I inspect my order upon delivery?
Yes, you may inspect your order upon delivery, and if there is any issue, please contact us immediately via Contact us.
For more details about shipping, Learn more.
Returns & Exchanges
What is your return and exchange policy?
Returns or exchanges are accepted within 14 days of delivery, provided the item is unused and in its original condition.
Who covers the shipping fees for returns or exchanges?
Nefert covers shipping fees only in case of defects or errors; otherwise, fees are the customer’s responsibility.
For full details, Learn more.
Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
