Delivery & Return

Shipping & Delivery

• Orders are delivered within 3 business days from the date of order confirmation through a phone call from our customer service team.
• Delivery time may vary depending on the selected governorate.
• Shipping fees are calculated at checkout based on the selected governorate.

For full details regarding shipping and delivery, please Learn more.

Returns & Exchanges

• Exchange or return requests must be made within 48 hours of receiving the order
• Items must be in their original, unused condition
• Clear photos or videos and order number are required
• Exchanges are processed within 3–5 business days after approval
• Refunds are processed within 7–14 business days after inspection
• Requests are not accepted for used, altered items or change of mind
• Shipping fees are covered by the customer except in cases of error or defect from Nefert
• Some items (customized or used products) are non-returnable and non-exchangeable

For complete information about returns and exchanges, please Learn more.